FAQ

Commonly Asked Questions (Top 5)

What paper should I print on?
If printing at home, I recommend a white card stock (60 lb.) for printing most of your party decorations. For best results, select paper designed for your printer type - inkjet or laser. That’s really important, because most desktop printers designed for home printing, will jam or wear out faster if a thick card stock is used, so check your printer handbook to determine what thickness (often referred to as gsm) of paper your printer can take.
When printing at a professional printer, I recommend printing party decorations on an 60 lb.-80 lb. card stock and invitations on a 100 lb. card stock.

Can you change the color or size or design for me?
In most cases, yes. To order special customization, I’ve created some specialty “add-on” listings that will upgrade your item to add a color or size change. To purchase, add both the item you like, plus the add-on color or size change item to your cart and check out with both. You can type your change instructions to me in the “note to seller” box or via Etsy convo.  
View Color Change Add-On

Is the wording customizable?
I'm happy to customize wording on any item FOR YOU.  Wording customization may be included in the price of the item, so be sure to read through included items list to find out if an item is customized.
Personal Wording Add-On

Can I purchase printable files from a group individually?
Yes. If you'd like to order an item from a printable party collection or grouping individually, please contact me. Most individual printable party files are $4 each - without customization. And $8 each  - with customization.

Can I customize the wording myself?
No, the file you will receive is un-editable.  Files are also copyrighted by Whirligigs Party Co. and cannot be changed or altered once received under copyright law.

Ordering
How do I order from you?
I sell on Etsy, an online marketplace. It's free to sign up, but you must have an Etsy account to order with Whirligigs Party Co.

What are your current turnaround and production times after I make my purchase?
Instant download printable files = within seconds
Custom printable files = 48 hours
Custom shipped items = 5 business days
Non-custom shipped items = 3 business days
Revisions, color swatches and proofs = 36 hours

Can I purchase printable files from a group individually?
Yes. If you'd like to order an item from a printable party collection or grouping individually, please contact me. Most individual printable party files are $4 each - without customization. And $8 each  - with customization.

How will you deliver my printable file order?
Printable PDF and JPG files will be delivered via email or in your Etsy conversation inbox (depending on the item). Open your files in Adobe Reader®. Available for free download here: http://get.adobe.com/reader/?promoid=JZEFU

How do I use my coupon code?
Once an item is added to your cart, enter the code where it says "apply shop coupon code". Be sure to enter your coupon code before you “proceed to checkout”

Customization
Is the wording customizable?
I'm happy to customize wording on any item FOR YOU.  Wording customization may be included in the price of the item, so be sure to read through the listing to find out.
Personal Wording Add-On

Can I customize the wording myself?
No, the file you will receive is un-editable.  Files are also copyrighted by Whirligigs Party Co. and cannot be changed or altered once received under copyright law.

How do I submit my custom wording?
When you go to check out there is a box that says "note to seller" where you can type in your wording. You can also let me know your customization via Etsy conversation or you can email me at whirligigspartyco@gmail.com.

Can you change the color or size or design for me?
In most cases, yes. To order special customization, I’ve created some specialty “add-on” listings that will upgrade your item to add a color or size change. To purchase, add both the item you like, plus the add-on color or size change item to your cart and check out with both. You can type your change instructions to me in the “note to seller” box or via Etsy convo.  

Will I receive a proof?
For Digital Files: No. I want you to be able to print as soon as you get your files, so I do not send a proof. Instead, you will receive high resolution files ready for printing. If you need any changes, I'm happy to make them.
For Custom Printing: Yes. I send a digital proof, unless the listing states no proof will be sent. Proof approval is required before continued production. Digital proofs are delivered within 36 hours of all information and payment received to your Etsy conversation inbox, unless you specify an email address you’d like me to send the proof to. 

Due to the digital nature of my business, I do not offer a proof without an order in place.

Shipping
How will you deliver my party supplies order?
Custom printing and party supplies are shipped with the United States Postal Service (USPS).  I will select the best rate for shipping. Sometimes this means Priority Mail, which has a 1-3 day turnaround to the USA. And sometimes this means First Class or Parcel Select Mail, which can take up to 9 days for shipping within the USA and up to 3-4 weeks for shipping internationally. If your event is within the next 3 weeks, please leave me a note with your event date in the "note to seller" section at checkout .

Can you rush process my order?
If you are on a tight deadline, please let us know ASAP and I will do what I can to get your order processed fast.  A $15 rush service may apply.  I can also upgrade your shipping, sometimes at no extra cost to you, so please contact me ASAP if you are on a tight deadline.

Working with Files
How do I access my instant download purchase?
Once your order payment has been processed, you can access your instant download files by logging into your Etsy account... going to "Purchases & Reviews"... locating your order from Whirligigs Party Co... and clicking on the blue "Download Files" button.

Where are the files I downloaded?
Files downloaded from the internet usually by default end up in your “downloads” folder.

On a PC or Windows computer, you can find your Downloads folder by going to the Start Menu ---> My Computer. You will see the Downloads folder on the far-left pane. You can also use the search box on the Start menu to find file stored on your computer. To find an item using the Start menu: Click the Start button , and then type the file name in the search box. Search results appear as soon as you start typing in the search box.

On your Mac computer, you can find your Downloads folder by first double-clicking on your "finder" icon, in your dock. This will open up a "finder window". Within your finder window, you'll usually find "Downloads" as one of the options on the far-left side.

How do I open my files?
Open your files in Adobe Reader®. Available for free download here:
http://get.adobe.com/reader/?promoid=JZEFU

How do I open a ZIP folder?
To extract files or folders from a compressed folder, locate the compressed folder that you want to extract files or folders from. Then, double-click the compressed folder to open it. Or right click with your mouse to get an alternate menu of actions, and select “extract files”.
On a Mac computer, Right-click on the .zip package, and select Open With > Archive Utility.

Printing & Assembly
Where can I print my files?
Print your printables at home, at a printer, or with Whirligigs Party Co.  I work with a local printing shop to offer gorgeous, professional and affordable printing you can add to your purchase here:
https://www.etsy.com/shop/whirligigspartyco?section_id=13159332If you don't see printing for an item you'd like in the link above, please contact me for a quotation based on your items and quantities needed.
When searching for a local printer, I recommend doing a www.google.com search for “digital printing, {your city and state}”

How do I print my files?
Open your files in Adobe Reader®. Available for free download here:
Once the file is opened in Adobe Reader go to FILE ---> PRINT.

What paper should I print on?
Your printable PDFs are designed for color printing on 8-½” x 11” paper. Your JPG files are set up for printing on pre-cut 4”x6” or 5”x7” paper.

If printing at home, I recommend a 60 lb. card stock for printing most of your party decorations. For best results, select  a paper designed for your printer type - inkjet or laser. That’s really important, because most desktop printers designed for home printing, will jam or wear out faster if a thick card stock is used, so check your printer handbook to determine what thickness (often referred to as gsm) of paper your printer can take.

When printing at a professional printer, I recommend having them print party decorations on an 60 lb.-80 lb. card stock and invitations on a 100 lb. card stock.

Will my printable PDFs print in true color?
Various monitor settings, printer settings, paper selection and lighting will effect how something appears printed versus on screen. Unfortunately, there is no guarantee the color you see on your computer monitor is how it will appear on paper. If color is important to you, I can send a digital color proof that you can test print on the printer and paper you will be using. Always print one copy first, so you can check how it prints on the selected printer. When working with a professional, they can adjust the color values slightly to match to colors of your event. When printing at home, color adjustments can usually be found in the print menu, under "printing options". 


How do I assemble my printable party items?
Each party collection order includes instructions for assembly.

Service
Why I haven’t heard back from you?
It is my goal to return all emails within 24 hours. Mostly, it’s much faster than that. But, occasionally it's longer than that and sometimes multiple internet devices and email accounts get the best of me and messages slip through the cracks. Please email me again if it has been a few days and you have not heard back from me.

Can I return my order?
Please contact me if you are not completely satisfied with your order and I will do what I can to make it right. Due to the digital nature of the product, Instant Download purchases are NOT refundable. Customized items are not 100% refundable if work has already commenced. Printable items may not be 100% refundable.

Can I get a change or error fixed on my printable file?
YES! I apologize if there is an error on my part. I also recognize the stress before planning an event and therefore offer changes to any of the wording on printable items at no additional charge.

What are the printable pattern papers for?
The background papers are for you to use as you like. Since you assemble the printable party yourself, we've added these to give you more crafting options. You can print them on the back of any item for a double sided piece, or you can use them to line envelopes, or wrap bands around food service containers. Use a box or hat template or make bunting strips with them. The possibilities are endless when you use your creativity!

POLICY
Whirligigs Party Co. products are strictly for PERSONAL USE ONLY. You may not resell the product, or sell something with any portion of Whirligigs Party Co. product. You may not extract any portion of the digital files for use elsewhere. Please respect that I am an artist and my designs are protected by copyright law. I do not include copyright symbol on the product because some professional printers will not print something with a copyright symbol on it, and I want the printing process to be as easy as possible for my customers. This does not mean they are not copyrighted. You still cannot share them, copy them or sell them. Thank you! ♥